Retrieval Order Wizard Step 2: Retrieval Order Details

Review the delivery information that defaults for the items on the order.

After you finish the Retrieval Order Cart Items step and click Next>, the Retrieval Order Details screen opens.
If you have NOT set a default address, the Shipping Address List screen is displayed. Select the address to which the items will be delivered.

Use the sort functionality to reorder and more easily locate addresses
Set default and favorite addresses

The Retrieval Order Details screen opens with the delivery address that you selected displayed. Review and edit the default delivery and shipping information. The order items are listed at the bottom of the screen grouped by customer.

a. Verify the pickup address on the order. Click Change Address to select a different address and contact for the order, or to create a new address that will be used on this order and that will be retained in the centralized address repository for future use.

b. If necessary, change the Delivery Contact.

Click Use My Contact Information to overwrite the default contact with your name and phone number. This information defaults from your user profile.
Manually type contact information for a different contact.
Contact your system administrator if you need assistance updating the default delivery contact information.

Select a Shipping Priority to set the date and time for the pickup. The shipping priorities available depend on the customer’s service priorities, as well as the service level options set in your user profile. To set a date beyond the next business day, select Scheduled, and then type a date in MM/DD/YYYY format, or click and select a date.
Select a Carrier. If you choose to have the order delivered by a third-party carrier, you will be required to complete the additional third party fields that display:

Carrier: Name of the shipping company that will handle transport
Account: Account number being billed for the delivery
Priority: Shipping priority

If necessary update the email addresses of the contacts that will receive notifications about this order. Separate emails are sent for each type of retrieval order: Image on Demand, X-ray on Demand, Permanent Withdrawal and Retrieval. The primary contact receives all notification, confirmation and cancellation emails. Non-primary email addresses will receive confirmation emails, but will not receive cancellation or delivery confirmation emails.
Enter any instructions that apply to the whole order.
If there is an internal routing address that associated with this order, click the Add Internal Routing Address link to open the Shipping Address List screen shown in step 1 and select the address for this order. Change the internal delivery contact as necessary.
Click Place Your Order. Iron Mountain Connect Records Management processes your order. Be sure to keep your browser window open until the application has finished processing and you are taken to the Retrieval Order Completion step in the Retrieval Order wizard. Refer to Retrieval Order Wizard Step 3: Retrieval Order Completion.